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Gifts for flight attendants: an experiment

Despite all the uproar over United Airlines’ treatment of a man who resisted being bumped from a flight, I think it’s safe to say almost every flight attendant acts in a professional way, and they show remarkable patience.

Note: I originally published this back in May 2017. I’m adding notes in italics in October 2021.

3 flight attendants on Emirates: Two women stand nearest the camera, smiling. A man stands beyond them, also looking at the camera and smiling. The man wears a white long-sleeved collared shirt iwth a tie that is striped in black, white and red. The two women both have short-sleeved white shirts with red piping down each side of the front and around the sleaves. The women both wear red berets that have a length of white filmy material attached to one side and draped loosely around their necks.
friendly flight attendants on an Emirates A380

Another note: If you came to this page for help finding a gift for a loved one who is a flight attendant, you need my gift guide for travelers.

In praise of flight attendants

Passengers misbehave: the internet abounds with examples. (See this article, or this one.) Passengers take off their shoes and clip their toenails. Or they take off their shirts, fall asleep and snore. They bring too much carry-on baggage and argue with the flight attendants about it. Or they smell bad. They drink too much and offend fellow passengers, getting in loud arguments when other passengers lean back their seats. Flight attendants or fellow passengers have to fight off their attempts at seduction, or just plain groping. They smoke in the bathroom or have sex there (Yuck!).

And it’s only gotten worse since the pandemic, with obnoxious passengers refusing to wear masks, setting off actual violence against flight attendants or other passengers.

Flight attendants take the heat for anything that upsets passengers. They get the complaints about too little legroom, poor food, missed connections and so on. They’re not responsible for any of that, but they are the ones who passengers complain to. Unless a passenger is endangering safety, there is little they can do but try to placate and calm irritations during boarding or during the flight. And then passengers complain that flight attendants are “humorless” as they are ordered about like servants.

At the same time, flight attendants are key to our safety. They make sure orders from the captain (“Fasten your seatbelts.”) are obeyed, and they are ready to deal with real emergencies, such as when a passenger falls ill or the plane hits bad weather. (Factoid: The most common cause of injury on an airplane is turbulence. When people don’t have their seatbelts on, they can get thrown around the cabin and break bones.)

view of the interior of the Aeroflot Boeing aircraft, looking toward the back. The people are seated in red chairs and the lights along the baggage compartments are yellow.
On an Aeroflot flight from Moscow to Hong Kong.

Outside of those necessary safety-related moments, they spend their time trying to keep everyone happy. They serve food and drinks, watch babies so their parents can go to the toilet, and generally keep things calm. All while smiling whenever it is expected.

Gifts for flight attendants: my experiment

After reading several posts on the internet (like this one and this one) about the crap flight attendants have to put up with, I decided to take the advice I read in one of them. When I have time before I fly, I stop at the duty-free and buy a bag of candy – usually chocolates, of course – as gifts for the flight attendants.

As I board the plane, I hand it to the first flight attendant I see. (Or, in a large plane, like Emirates’ A380, I hand it to the flight attendant in my section.)

a bag of candy ready to hand to a flight attendant: it's Toblerone minis in a wrinkly gold foil bag.
a bag of candy ready to hand to a flight attendant

It’s great fun. The flight attendants are usually doing their standard “Welcome aboard!” and “May I see your boarding pass, please” routine.

Handing them a bag of chocolate always elicits a surprised and confused expression. Sometimes I have to explain “It’s to share with all the cabin crew.”

“Why?”

“Because I know passengers don’t always treat you well.”

The flight attendant smiles and says “Thank you,” and usually that’s the end of it. I go to my seat and the flight goes on as normal.

Two EasyJet planes in white and orange and an Aer LIngus plane in green are lined up at a row of gates. A larger plane in the background - a 747 - is taxiing.

Why I do it, really

To be honest, when I started this experiment, part of me was hoping to get something out of it. What I wanted – and still would love – is an upgrade to economy plus, or even to business class.

I knew it was a long shot, and I was right. Bringing gifts for flight attendants will not get you an upgrade.

Except … I think the general mood of the crew becomes a bit happier. They smile more. Maybe it’s the effect of chocolate on their system. Or maybe it’s just that they’ve received a positive message, for a change.

Isn’t that an upgrade of a sort?

This isn’t a scientific study, of course. It may involve observer bias, so that I’m seeing more cheerful flight attendants because I expect to see flight attendants who are more cheerful.

To be sure of my results, I’d have to design an experiment where I’d bring chocolates half the time, figure out a measure of cheerfulness, and compare the cheerfulness level of attendants who got chocolate to those who didn’t.

The truth is, though, that I do it for myself. Even without a hope of an upgrade, I love that look of surprise when I first hand over the bag of candy. And I feel good doing it.

It’s like when you’ve chosen a special gift for someone you love. You know for sure that this person will love his gift. So you’re doing it for him. But really, deep down inside, you’re doing it for yourself: for the kick you’ll get seeing his joy.

a view of an airplane wing as seen out the plane's window looks over fluffy clouds, with a sunset sky in the background

Incident #1

Most of the times I’ve brought these gifts for cabin crew – probably about ten times in the last two years – the conversation went pretty much as I’ve described. A big smile and thank you, and then the flight went on as usual for me.

However, I got a very different reaction on two recent flights.

On my way to Israel, I flew on Transavia and, as usual, handed a bag of candy to a flight attendant.

This time, she asked, “What seat are you in?”

I told her my seat number, but didn’t think anything of it, since they often ask for a seat number as you board.

Evidently, she didn’t just pass the chocolate around, she passed my name and seat number around.

Before we even pulled out of the gate, a flight attendant came and offered me a bottle of water.

During the flight, cabin crew members stopped by to thank me for the chocolates.

One flight attendant, an older gentleman, was visibly moved by my gesture. Hand on his chest, he proclaimed, “I’ve never in 30 years in this job …” He repeated this several times over the course of the flight, each time speaking to a different flight attendant. He seemed to be bringing them with him to point me out.

It was all just a bit embarrassing, especially because my poor seatmates, sitting between me and the aisle, were essentially ignored during these conversations. Several times attendants offered me drinks, including ice, but not them.

It was the first time I thought this might be a bad idea.

Incident #2

A couple of weeks after my trip to Israel, I was on my way to Dubai on Emirates. I love flying on Emirates, because they use the massive A380 that offers, even in economy class, ample legroom, a large choice of films, and a very smooth flight.

A big blue pond is in the center of the photo, surrounded but both low and high-rise buildings, all in grey.
a view down from the Burj Khalifa in Dubai

Again, I handed over the chocolates – this time quite a large bag, since it’s such a big plane – but this time the flight attendant asked me whether I was a flight attendant too.

Now I was surprised and confused, and I guess she saw it in my face, because she explained “Sometimes when flight attendants fly as a passenger for free, they bring chocolate for the crew.”

I explained why I had brought it, and again the flight attendant asked where I was sitting.

The same thing happened as on the Transavia flight: flight attendants from other sections came by to thank me, and offered me extra drinks and so on.

And again it was a bit embarrassing, especially with two passengers between the aisle and me.

On the flight back I didn’t get any special attention, which felt a lot more comfortable.

view from a plane looks over a red-painted engine and a cloud-covered land, except for one mountain in the distance that peeks out through the cloud.

Back to Dubai

A few weeks later, I went back to Dubai – I lead workshops, and these were only about two weeks apart – but this time I decided to reserve an aisle seat. It was Emirates again, and again the attendants fussed over me. This time, though, it didn’t bother other passengers.

And the truth is, I loved it. It made me feel special, and noticed, especially among such a crowd of people. Is that wrong?

On the one hand, it really does seem to make the crew happy, which is good for everyone on board. On the other hand, the fuss they make is sometimes (if I’m not in an aisle seat) awkward.

And the uncomfortable truth is: I do it more for me than for them.

Best gifts for flight attendants

I always bring chocolate because I love chocolate, so to me it’s the best possible gift. If I plan ahead, I pick up a box of chocolates at the grocery store at home. Otherwise I look at what’s on sale in the airport, generally settling on something that has a variety of flavors and is good quality, like Lindt or similar. I buy a bag or box with individually-wrapped chocolates, for hygiene’s sake.

I’ve heard that vouchers for Starbucks are very much appreciated, but buying enough of them for a whole flight crew is outside my budget. I’m sure the cabin crew would appreciate any gift, so choose what feels right to you.

However, if you’re going to bring them candy or other food, make sure it’s store-bought and sealed. I understand that baking something shows that you really took time and trouble to create something special for the crew, but don’t do it. Chances are they can’t eat anything that’s not factory-sealed. They don’t know you, and they can’t be sure you haven’t put something in those brownies.


Added in December 2019 and still true in October 2021: Since I wrote this article, I’ve continued bringing chocolates. They are still warmly received and the repercussions vary from being treated exactly the same as the rest of the passengers, to getting handed amenity kits from business class, to being offered free drinks on budget flights where you normally have to pay.

I’ve still never been upgraded, but that’s okay. I keep doing it because I like to. Judging by the reactions I get every time, it’s still a very unusual thing.

What do you think? Should I be doing this? Have you ever brought a gift for the flight attendants? If you are a flight attendant, how do you feel about it? Add a comment below.

Text: Gifts for Flight Attendants: An experiment. Image: view out an airplane window over the wing, flying over clouds with a sunset or sunrise tinge to the horizon.


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about Rachel

Hi, I’m Rachel!

Rachel’s Ruminations is a travel blog focused on independent travel with an emphasis on cultural and historical sites/sights. I also occasionally write about life as an expatriate. I hope you enjoy what I post here; feel free to leave comments! Read more...

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I try to bring chocolates when I fly. I’m often in California and get See’s. A friend (super high status on a major airline) I was flying with thought I was being silly, but conceded that while they were treated well because the flight crew had to be nice, I was treated well because they wanted to treat me nice. I don’t do it for perks. The flight crew are working and working hard. I came to this site to get ideas about what to bring the crew on my flight on Emirates. Glad to know chocolates might be a good choice.

I have been doing this for years with similar results as you, I love the expression on their faces when I give them the chocolates, best “perk” I every got was when I left a brand new hardback book behind and the FA tracked me down at my connecting flight gate to get it to me, so nice! I also loved while deplaning the FA called to the cockpit “This is the chocolate man!” The attention is nice, but their responses have become more valuable over the years.

I have started doing this 3 years ago and it warms my heart to see how grateful the Cabin Crew is for this little gesture of appreciation.
I always do travel Business Class -sometimes 1st- so for me there is no intention to get an upgrade and I have the feeling that the CC are even more grateful since they know for sure that there is no second thought behind it.

It makes me smile to see them happy about the little gifts, showing them respect for their tough job.
I will keep doing that as long as I will fly.

Last time I did it in 11/2019 flying Frankfurt – NYC with Singapore and since I was flying with a friend who took Eco, I had to wait for him and after a while the CC passed by and everyone thanked me again.
Wonderful experience and it was a great start into my vacation!!

I started doing this after reading an article by a retired flight attendant who always does this. I do it for the attendants. They are so down-trodden. (They feed us, but often don’t themselves have time to eat.) (Read Arlie Russell Hochschild, The Managed Heart; flight attendants are the type specimens for her analysis of how what she dubs “emotional labor” is being exacted in more and more workplaces.) Yes, sometimes it does get one an upgrade — but there is always the satisfaction of pushing back on a smug managerial class. All for the mere price of chocolates or cookies.

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